When a homeowner decides to put his house on sale and calls the office of the top real estate agent in town…
When he calls the moving company the real estate agent referred…
When a family arrives in a new town and calls someone recommended as the family doctor…
When a wealthy couple calls their favorite fancy restaurant looking [...]
It’s nearly 2:00 a.m. and my brain is spinning circles, so I want to get this idea out there before it’s gone.
In the hotel world, behind all the smiling faces, fancy decor, remodeling, and butt kissing (I mean that in the best possible way), at the end of our day, our jobs boil down to [...]
People either ignore your brand, or they judge it. When judging it, people usually judge with very little information or background surrounding your brand. When they do judge it, they will be judging it on the loudest, most brash, meanest, and selfish member of your brand.
When a waitress gives a customer poor service, suddenly the [...]
This is an unfinished blog post. Just trying to brainstorm and outline some ideas.
Front Desk
Every Front Desk “Agent” needs to understand they are your marketing department. They are your sales team.
I’ve never seen a hotel desk clerk writing letters or making calls to generate new business—they stand at the desk waiting for business to arrive. [...]
Okay, I don’t have any catchy intro, or any staggering statistics to start this post off. Not yet.
I’ve got no real outline for this post. I’m just going to start brainstorming everything I can think of to start compiling an outline of a “better business model”. I have a notebook (like, actually [...]
The key question isn’t “What fosters creativity?” But it is “Why in god’s name isn’t everyone creative?” Where was the human potential lost? How was it crippled? I think a good question might be not “Why do people create?” But “Why do people not create or innovate?” We have got to abandon that sense of [...]
Radiohead
15 Step
Click the arrow to listen. Right click the text and “Save as…” to download.
Okay, I’ll admit it. I’m not that big of a Radiohead fan. Burn me at the stake. They’re not a “jam band”, but I’m not into them for the same reasons I don’t listen to Jam music. It just seems to [...]
I finished another poster! This one was just for fun. I did it over a week, while at work. It’s not nearly as cool as “Velvet Hand“, or “Who Are You?“, but I like it! I think I need to finally pony up some cash and get some of my posters printed. Anyway, take a [...]
Beastie Boys
Paul Revere
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Beastie Boys – check, Rick Rubin – check, drums played backwards – check, great storytelling – check. What more can you ask for? Paul Revere by the Beastie Boys opens with “Here’s a little story I got to tell, about [...]
It’s almost summer, so lets find a summery song!
Shwayze
Buzzin’
Click the arrow to listen. Right click the text and “Save as…” to download.
Shwayze is a relatively new band, in the last couple years atleast. They’re formed from two guys, Cisco Adler of White Starr fame, and Shwayze, who hails from the only trailer park with a [...]
