When a homeowner decides to put his house on sale and calls the office of the top real estate agent in town…
When he calls the moving company the real estate agent referred…
When a family arrives in a new town and calls someone recommended as the family doctor…
When a wealthy couple calls their favorite fancy restaurant looking [...]
It’s nearly 2:00 a.m. and my brain is spinning circles, so I want to get this idea out there before it’s gone.
In the hotel world, behind all the smiling faces, fancy decor, remodeling, and butt kissing (I mean that in the best possible way), at the end of our day, our jobs boil down to [...]
People either ignore your brand, or they judge it. When judging it, people usually judge with very little information or background surrounding your brand. When they do judge it, they will be judging it on the loudest, most brash, meanest, and selfish member of your brand.
When a waitress gives a customer poor service, suddenly the [...]
This is an unfinished blog post. Just trying to brainstorm and outline some ideas.
Front Desk
Every Front Desk “Agent” needs to understand they are your marketing department. They are your sales team.
I’ve never seen a hotel desk clerk writing letters or making calls to generate new business—they stand at the desk waiting for business to arrive. [...]
Okay, I don’t have any catchy intro, or any staggering statistics to start this post off. Not yet.
I’ve got no real outline for this post. I’m just going to start brainstorming everything I can think of to start compiling an outline of a “better business model”. I have a notebook (like, actually [...]
Okay, so I gotta tone down the spending a bit (I just bought a 32″ flat screen, $1300 Apple, and the new version of Pro Tools 8), but I just couldn’t resist. I teased Lizzy last night by pretending I was buying her an Orange iPod Nano on our laptop. Her little eyes lit up [...]
It started out innocently enough. I began to think at parties now and then to loosen up. Inevitably though, one thought led to another, and soon I was more than just a social thinker.
I began to think alone —”to relax,” I told myself — but I [...]
Death, it has always been the most captivative, dark, unknown and sometimes scariest part of the life process – for those who believe in an afterlife and for those who don’t alike.
I’ve never wanted to be buried in a church cemetery with a cross over my head. Reminds me of the joke “All dressed up [...]
As many of you know, on November 11th I lost someone very close to me. My cousin Andy Walters and his girlfriend were driving through the mountains in Payson, Arizona. Andy and Hope both lost their lives that day in a head on car crash. It will have been one year tomorrow. [...]
Good evening, America. Allow me first to apologize for this interruption. I do, like many of you, appreciate the comforts of every day routine – the security of the familiar, the tranquility of repetition. I enjoy them as much as anyone. But in the spirit of commemoration, thereby those important events of the past usually [...]
